Member Service

Member Service Sue & Maryanne

The Sandy Pines Member Service team is here to help with all your day to day questions and services. Almost all of our services and related information is listed below. For those that are not and any additional questions, give us a call and we'd be happy to help you. We're open year-round Monday - Friday from 8:00 am to 4:00 pm and seasonally on Saturdays Memorial Weekend through Labor Day Weekend. If we experience good weather in the Spring or Fall we may start or end Saturday hours a week or two early, please check our park calendar for details.

Hours

8 am-4 pm Monday-Friday

Appointments and face masks required for all office visits.

Contact Information

Telephone: (616) 896-8315
Fax: (616) 896-7409
Same Day Emergency Pumpouts: (616) 896-8315 x111

memberservice@sandypines.com

Services Provided

additional services

  • Golf Cart, Moped, Boat & Blue Tank (Honey Pot) Stickers (Vehicle stickers are only available at the Public Safety  Services Building).
  • Boat dock & boat stake waiting lists.
  • Account payments and billing inquires. Payments can also be made at the Public Safety Services building 24 hours/day.
  • Account updates including: Address, phone number, email, and login credential changes.
  • Postage, copies & faxes with a nominal fee.
  • Facility Rentals: Certain facilities are available for rent from April 16th through October 14th. Contact Member Service for availability & pricing.

Member Service News

2021 Calendars

October 16, 2020

Get your 2020 Sandy Pines Wall Calendar and start planning for the new year and summer season. The calendars feature 12 months of  Sandy Pines signature events, seasonal openings & closings, Board of Directors Meetings, US holidays, moon phases, and more alongside park photos displaying year-round beauty of our park. The calendars also include a…

Member Service October News

October 1, 2020

Please note that the winterization departure dates on or before September 30th are $90. This amount was submitted correctly but printed incorrectly in the August Footprints. It was printed correctly as $90 in the September Footprints. Please welcome Nicole Klinge, our new Member Service Assistant Manager. Many of you may recognize her from the golf…

Member Service September News

August 31, 2020

October 1              Annual dues & quarterly electric adjustments on Member bills 19-23     Last regular pump outs for the season 15           Last day for Winterization Orders if quota not already met 15           Water turned off for the season park-wide 28           Last emergency pump out of the season if pre-ordered Please Note:  Water extensions are not available; all water is turned off October 15th.…

Golf Cart License Plate Registration

August 14, 2020

Plates & Registration Beginning Mon 8/17/20 Public Safety Officers will take calls to schedule license plate pick up appointments. Taking into consideration the volume of appointments that we had this season, golf carts will now be required to have the license plates installed by October, 2021.  This provides time to register the golf cart, pick…

COVID-19 Update

COVID-19 August 5 Update

August 5, 2020

To our valued Sandy Pines Members and Community: We are writing to provide an update to the announcement sent Tuesday, July 28, 2020 regarding an employee who tested positive for COVID-19. Thank you for prayers, calls, offers to help and overall patience and understanding of our current situation. Sandy Pines’ leadership continues to work with…

COVID-19 Update

COVID-19 July 28 Update

July 28, 2020

To our valued Sandy Pines Members and Community: We are writing to provide an update to the announcement sent Sunday, July 26, 2020 regarding an employee who tested positive for COVID-19. Sandy Pines’ leadership spent Monday with representatives from the Allegan County Health Department (“ACHD”) reviewing process and procedures to protect the health and safety…

COVID-19 July 26 Update

COVID-19 July 26 Update

July 26, 2020

To our valued Sandy Pines Members and Community. We wanted to provide an update to our RAVE Alerts that were sent late yesterday afternoon (Saturday 7/25). We were notified that a member of our staff tested positive for COVID-19.  Upon this notification, Sandy Pines contacted Allegan County Health Department.  As an immediate response to protect…

Member Service August News

July 23, 2020

By: Sue Flowers Member Handbook & Sandy Pines Website We always recommend Members and prospective Members read the Handbook and explore the website.  We are happy to answer your questions, but what you need to know about your responsibilities as Members is in the Handbook; it’s very important.  Yes, there are some additional guidelines that…

Texting on a blanket

SMS Text Opt In

June 22, 2020

Sandy Pines has a new SMS text opt-in for Members, Associate Members, Guests, and Campers who would like park news, event updates, weather alerts, cancellations, and closures. To Opt-In:       Text “SANDYPINES” to 67283 To Opt-Out:    Text “STOP” to 67283 You can opt-in or out at any time. Text & data rates will…

Member Service News

June 18, 2020

New Shortened Saturday Hours:  In order align with the Maintenance Team and implement ways to cut down costs, Member Service is changing Saturday Hours to 8am to 2pm.   Writing Checks for Payment:  Member Service is accepting checks for account payments.  Please send the top portion of your statement with your check.  If you choose…

Last Week of Pump Outs
October 19-23, 2020

Last Pump Out of Season
October 28, 2020

Boat Removal Deadline
November 1, 2020

Seasonal Gates Close
November 1, 2020