Member Service

Member Service Sue & Maryanne

The Sandy Pines Member Service team is here to help with all your day to day questions and services. Almost all of our services and related information is listed below. For those that are not and any additional questions, give us a call and we'd be happy to help you. We're open year-round Monday - Friday from 8:00 am to 4:00 pm and seasonally on Saturdays Memorial Weekend through Labor Day Weekend. If we experience good weather in the Spring or Fall we may start or end Saturday hours a week or two early, please check our park calendar for details.


8 am-4 pm Monday-Friday
8 am-2 pm Saturday

Appointments and face masks required for all office visits.

Contact Information

Telephone: (616) 896-8315
Fax: (616) 896-7409
Same Day Emergency Pumpouts: (616) 896-8315 x111

Services Provided

additional services

  • Golf Cart, Moped, Boat & Blue Tank (Honey Pot) Stickers (Vehicle stickers are only available at the Public Safety  Services Building).
  • Boat dock & boat stake waiting lists.
  • Account payments and billing inquires. Payments can also be made at the Public Safety Services building 24 hours/day.
  • Account updates including: Address, phone number, email, and login credential changes.
  • Postage, copies & faxes with a nominal fee.
  • Facility Rentals: Certain facilities are available for rent from April 16th through October 14th. Contact Member Service for availability & pricing.

Member Service News

COVID-19 Update

COVID-19 August 5 Update

August 5, 2020

To our valued Sandy Pines Members and Community: We are writing to provide an update to the announcement sent Tuesday, July 28, 2020 regarding an employee who tested positive for COVID-19. Thank you for prayers, calls, offers to help and overall patience and understanding of our current situation. Sandy Pines’ leadership continues to work with…

Member Service Assistant Manager

August 4, 2020

Full-time position $14-$16/hour Qualifications: Computer skills with proficiency in Point of Sale, Database Management, Microsoft Office Suites, web-based application and other software programs as required.  Requires exceptional organizational and communication skills with attention to detail, and accuracy. Environmental:  Ability to stand for long periods of time; ability to sit, rise from sitting position to serve customer…

COVID-19 Update

COVID-19 July 28 Update

July 28, 2020

To our valued Sandy Pines Members and Community: We are writing to provide an update to the announcement sent Sunday, July 26, 2020 regarding an employee who tested positive for COVID-19. Sandy Pines’ leadership spent Monday with representatives from the Allegan County Health Department (“ACHD”) reviewing process and procedures to protect the health and safety…

COVID-19 July 26 Update

COVID-19 July 26 Update

July 26, 2020

To our valued Sandy Pines Members and Community. We wanted to provide an update to our RAVE Alerts that were sent late yesterday afternoon (Saturday 7/25). We were notified that a member of our staff tested positive for COVID-19.  Upon this notification, Sandy Pines contacted Allegan County Health Department.  As an immediate response to protect…

Member Service August News

July 23, 2020

By: Sue Flowers Member Handbook & Sandy Pines Website We always recommend Members and prospective Members read the Handbook and explore the website.  We are happy to answer your questions, but what you need to know about your responsibilities as Members is in the Handbook; it’s very important.  Yes, there are some additional guidelines that…

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Member Service July Update

June 30, 2020

By: Sue Flowers Summer Hours Please visit our Member Service Page as our hours may change due to COVID-19. Important Dates 7/1         Quarterly electric & state tax billed (Due 7/25) & Deadline to return renewal stickers for credit 7/11       Garage Sale: Phases 3, 5, & 6 – No emergency pump outs in those phases…

Lake Monterey Spot Treatments

June 22, 2020

PLM & Lake Management Corp. will be onsite Monday, June 22 spot treating Lake Monterey. They will be working their way around the lake and treating areas needing attention. As they treat, the’ll post signage containing information and what’s being treated, chemicals being used and notifying of swimming bans if necessary. Typical swimming bans last…

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SMS Text Opt In

June 22, 2020

Sandy Pines has a new SMS text opt-in for Members, Associate Members, Guests, and Campers who would like park news, event updates, weather alerts, cancellations, and closures. To Opt-In:       Text “SANDYPINES” to 67283 To Opt-Out:    Text “STOP” to 67283 You can opt-in or out at any time. Text & data rates will…

Member Service News

June 18, 2020

New Shortened Saturday Hours:  In order align with the Maintenance Team and implement ways to cut down costs, Member Service is changing Saturday Hours to 8am to 2pm.   Writing Checks for Payment:  Member Service is accepting checks for account payments.  Please send the top portion of your statement with your check.  If you choose…

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New SMS Text Opt In

May 1, 2020

By: Josh Janowiak                Communication has been vital these past few months due to the fluid nature of the COVID-19 pandemic. As much as we plan ahead and try to be proactive, everything changes and develops so quickly that it’s hard to keep up. Please keep in mind that whenever new executive orders are…

Kids Craft Sale
August 15, 2020

Merch Store Closes
August 16, 2020

Annual Election
August 22, 2020

Labor Day Tournaments
September 4, 5 & 7, 2020