Member Service

The Sandy Pines Member Service team is here to help with all your day to day questions and services. Most services and related information are listed below. For those that are not, and any additional questions, give us a call and we'd be happy to help you find answers. We're open year-round Monday - Friday from 8:00 am to 4:00 pm and seasonally on Saturdays, Memorial Weekend through Labor Day Weekend. If we experience good weather in the Spring or Fall we may start or end Saturday hours a week or two early, please check our park calendar for details.

Hours

8 am-4 pm Monday-Friday

Face masks required for all office visits.

Contact Information

Telephone: (616) 896-8315
Fax: (616) 896-7409
Same Day Emergency Pumpouts: (616) 896-8315 x111

memberservice@sandypines.com

Service Listing

additional services

  • Golf Cart, Moped, Boat & Blue Tank (Honey Pot) Stickers (Vehicle stickers are only available at the Public Safety  Services Building).
  • Boat dock & boat stake waiting lists.
  • Account payments and billing inquires.
  • Account updates including: Address, phone number, email, and login credential changes.
  • Postage, copies & faxes with a nominal fee.
  • Facility Rentals: Certain facilities are available for rent from April 16th through October 14th. Contact Member Service for availability & pricing.

Member Service News

Member Service News April 21

March 29, 2021

By Sue Flowers MemberService@SandyPines.com Office Hours/Important Dates Monday – Friday 8:00 am to 4:00 pm Saturday & Sunday Closed (Saturday hours begin May 15) 3/15 Renewal change deadline 4/1 Annual Renewals, quarterly electric & state tax billed (Due in full 4/25) 4/15 Gates open and water is turned on for the season (weather permitting) 6/1…

Thank You, Sue Flowers!

March 17, 2021

By: Kathy Brott  kathy@sandypines.com Sue Flowers, Member Service Manager, has been offered and accepted a job offer. She will be leaving us after March 19 to begin a new journey. Sue came to us in April of 2017, and immediately saw what needed to be done…and did it. Sue has redesigned the way Member Service…

Sorry We're Closed Sign

Admin Offices Closing Early

February 5, 2021

Sandy Pines Admin offices will be closing early today at 1:00 pm due to the Winter Storm Warning. Please plan accordingly and stay safe!

2021 Park Stickers & Renewals

February Member Service News

February 2, 2021

By: Sue Flowers Member Service Manager memberservice@sandypines.com Office Hours Monday – Friday             8:00 am to 4:00 pm Saturday & Sunday         Closed (Saturday hours begin May 15) Contact Information Phone: 616.896.8315 x 0 Fax:       616.896.7409 Email: memberservice@sandypines.com Important Dates 4/1     Annual Renewals, quarterly electric & state tax billed (Due in full 4/25) 4/15    Gates…

COVID-19 Update

COVID Update 1/15/21

January 15, 2021

To our valued Sandy Pines Members and Community: We are writing to provide an update to recent announcements made Wednesday January 13, 2021 by the Governor and the Michigan Department of Health and Human Services (MDHHS).  The current order pausing certain gatherings and activities including work related activities when able to work remote has been…

Member Service January News

December 28, 2020

By: Sue Flowers                            memberservice@sandypines.com Office Hours Offices closed due to COVID:  At the time of publication all Admin Offices including Member Service, Sales, Camping, and Public Safety are closed due to the latest MDHHS & MIOSHA work from home requirements. Critical Public Safety, Maintenance, and Golf Course staff are cleared to work on…

Member Service November News

November 1, 2020

Important Dates November 1            Boat Removal Deadline & Seasonal Gates Close for Winter 25         Member Account Balances Due 26-27   Office Closed for Thanksgiving WINTER CC SCHEDULE Convenience Centers that will remain open after October 15th include: CC 2, CC 5, CC10, and CC 12. Open until the…

2021 Calendars

October 16, 2020

Get your 2020 Sandy Pines Wall Calendar and start planning for the new year and summer season. The calendars feature 12 months of  Sandy Pines signature events, seasonal openings & closings, Board of Directors Meetings, US holidays, moon phases, and more alongside park photos displaying year-round beauty of our park. The calendars also include a…

Member Service October News

October 1, 2020

Please note that the winterization departure dates on or before September 30th are $90. This amount was submitted correctly but printed incorrectly in the August Footprints. It was printed correctly as $90 in the September Footprints. Please welcome Nicole Klinge, our new Member Service Assistant Manager. Many of you may recognize her from the golf…

Member Service September News

August 31, 2020

October 1              Annual dues & quarterly electric adjustments on Member bills 19-23     Last regular pump outs for the season 15           Last day for Winterization Orders if quota not already met 15           Water turned off for the season park-wide 28           Last emergency pump out of the season if pre-ordered Please Note:  Water extensions are not available; all water is turned off October 15th.…

Memorial Flea Market
May 29, 2021

4th of July Fireworks
July 3, 2021

50th Family Fun Day
July 17, 2021

Christmas In August
August 6-8, 2021