By: Sue Flowers                            memberservice@sandypines.com

Office Hours

Offices closed due to COVID:  At the time of publication all Admin Offices including Member Service, Sales, Camping, and Public Safety are closed due to the latest MDHHS & MIOSHA work from home requirements. Critical Public Safety, Maintenance, and Golf Course staff are cleared to work on daily operational needs in coordination with state and county requirements.

Normal hours:   Monday – Friday, 8:00am to 4:00pm; Closed Saturday & Sunday

Contact Information

Phone: 616.896.8315 x 0
Fax:       616.896.7409
Email: memberservice@sandypines.com

Important Dates

2021

1/4        Quarterly electric & unit tax will be on your January Statement
1/15      Annual Renewal Notices sent – this is not a bill, but is for your review/updates for 2021
1/25      Quarterly electric & unit tax due, plus payment if using the payment plan
3/15      Deadline for Renewal information updates
3/25      Payment Plan ends; accounts should be paid in full
4/1        Annual Renewals, quarterly electric & unit tax billed
4/15      Gates open and water is turned on for the season (weather permitting)
4/25      Annual Renewals, quarterly electric & unit tax due

2021 FLEA MARKETS

5/1        May Fest
5/29      Memorial Day
7/3        Independence Day
8/7        Christmas in August
9/4        Labor Day
10/2      Fall Fest Flea Market & Yard Sale (will be an online sign up closer to the date)

Flea Market reservations are available by logging into your Member Web Access Portal.

Boat Registrations – Important Update

Over 360 Member boat registrations are set to expire March 31, 2021.  For those that were unable to get to Secretary of State last season, you have until June 1, 2021 to get a current boat registration to Member Service; the same date applies to those with expiring registrations.  We have been told that most Michigan Secretary of State branches are booked out through April.  Your registration has the expiration date on it, or you can log into Member Web Access and view your registration information.  Please let us know if you feel your recorded expiration date is in error.  Those with motorized boats usually receive their SOS registration reminders in the mail and can renew online or at an SOS Kiosk; you can search their website to see if there is a kiosk near you.   Unless we have an updated registration on file before stickers are mailed, Members whose registrations are expired will not receive a boat sticker with their April statement.  Once you have your new registration, you can mail a copy, scan/email, take a clear photo and send, or fax your registration to Member Service.  Please do not send receipts or title applications.  We need the actual current registration.

Annual Renewals

Annual Renewal Summaries are sent out in January; please see the sample summary inserted in this issue of the Footprints.  Your Renewal Summary is not a bill.  If you have an email address on file, your summary will be sent electronically, otherwise it will be sent via U.S. mail. If you have not received your renewal summary by February 1st, please call Member Service.  Make sure you add the email memberservice@sandypines.com to your email contacts; this lets them know you want to receive emails from us, especially when forms come via attachments.

You have until March 15, 2021 to update, add, or remove services before they are billed on your April statement.  Please review your summary carefully and make sure the information is accurate. Return the form or complete the online survey if you need to make changes and we will confirm your updates.  If you don’t need any changes, you do not have to return your renewal form or contact Member Service. Credit will not be issued for membership cards not removed from the account by March 15, 2021.

Changes to Pump Out Plans are a part of Renewals. If you choose to use a Pump Out Plan, please review your plan to insure it remains the best fit for you.  It is the Member’s responsibility to review plans, paying special attention to the beginning and end dates to ensure the plan length suits your needs.  Changes to your plan can be made after Renewal Summaries are sent in January and must be made by March 15th in order to be billed and scheduled correctly for the 2021 Season.  For more information, please visit the website, https://sandypines.com/pumpoutservice/.  Wand/spray flush outs are no longer accommodated during regular pump out times.  You must book an Emergency Pump Out in order to flush out with a garden hose or wand.  There simply is not time to safely accomplish this during the regular morning routes.

Annual Dues Payments

If you are making monthly payments, your account balance as of January 25th should be at or below $650.90 to be on track with the payment plan.  If you are using the payment plan, your account was past due after October 25 and the 1.5% Finance charge is applied each month to remaining monthly balances.  Keeping your balance at or below each monthly max balance keeps you in good standing, but the finance charge still applies.  Magnetic card deactivation takes place if you exceed the max balance; cost to reactivate is $35 per card.

  • October 25, 2020           $1,591.64
  • November 25, 2020 $1,282.72
  • December 25, 2020 $969.16
  • January 25, 2021 $650.90
  • February 25, 2021 $327.87
  • March 25, 2021 $0 – All dues and assessments paid

January Quarterly Electric & Unit Tax

Quarterly Electric and Unit Tax are billed in January, April, and July. Electric meters are read once per year in August. Your bill is based on total kilowatt hours used. You pay for your adjusted final electric use in October, then your total use is divided by four and you pay those quarterly amounts in January, April and July. This is why you get an electric bill in January even though you may not be in the park during that time. You can view and print your annual electric use by logging into Member Web Access.  Unit Tax is billed as $9.50 per quarter per site.

2 Comments

  1. Tonia Holmes on January 1, 2021 at 9:44 pm

    I am a new member and do not know how to sign in to Member Web Access site. Please assist.

    Thank you
    Tonia

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