Pump Out Service

Pump Out Dates & Rates

Pump outs are available only while water is on, which is typically between April 15 and October 15. Saturday Emergency Pump Outs are only available between Memorial & Labor Day Weekends. Pump outs are not offered on Sundays. Emergency pump outs are those ordered on the same day or those ordered in advance but not on your regularly scheduled phase day. Flush outs are no longer acceptable with a garden hose or wand during normal pumpouts, a bucket it still acceptable. Please let your pumper know of this prior to dumping. You must book an Emergency Pump Out in order to flush out with a garden hose or wand. There simply is not time to safely accomplish this during the regular morning route.

Pump Out Schedule

Pump Out Rates

Pump Out Dates

• Monday, April 15 – Tuesday, October 15: Water turned on & off (weather permitting)
• Saturday, May 11 – Saturday, September 7: Saturday emergency pump outs offered
• Monday, Oct 14 – Friday, Oct 18: Last week of normal season pump outs if prescheduled
• Wednesday, October 23: Last emergency season pump out if prescheduled

Ordering Member Pump Outs

Pump outs can be ordered online through the Member Web Access Portal on any smart phone, tablet, computer, or park kiosk located at Member Service and Public Safety at the Main and Phase 3 gates.

• Online orders must be placed by 11:45 pm for next day service.
• Pump outs outside of your normal phase day can be ordered online in advance but will be billed at the emergency pump out rate.
• Pump outs are performed between 6:00 am and 2:00 pm Monday through Friday (and Saturdays while offered.) We cannot guarantee set pump out times. We do not offer Sunday pump out service.
• We reserve the right to refuse service if we cannot access your holding tank valve in a safe manner.

Camper Pump Outs

Campers are required to pre-pay for pump out services at Member Service. Camper pump outs are a flat rate of $35.00 which includes both black and gray water tanks. There is no discount for a request of only one tank.

Emergency Pump Outs

Emergency pump outs are those performed on dates out of your scheduled phase (even if they’re ordered in advance) and those ordered the same day.

• Pump outs outside of your normal phase day can be ordered online in advance but will be billed at the emergency pump out rate of $30.00. Online orders must be placed by 11:45 pm for next day service.
• For same-day pump outs you will need to call 616-896-8317, and leave a message (Maintenence Out Line). Same-day emergency pump outs must be ordered by 2:45 pm Monday – Friday or 11:45 am on Saturday. Please leave your name and site number.

2025 Pump Out Plans

Plans are offered at a discounted rate of $16.00 per pump out. Plan dates can not be moved or substituted; thus, plans are not the best option for everyone. You can schedule additional pump outs at the regular price of $20.00 each to supplement any plan.

Weekly Plans for 2025

Bi-Weekly Plans for 2025

Plans are billed in full along with April annual renewals. Plan E is the only plan that covers every week that regular pump outs are offered. If you opt for another plan and want the last normally priced pump out ($20.00) offered in season, you will need to schedule online in advance or by calling Member Service. Plans will start on Monday, April 14, 2025. The last and only emergency pump out of the season will be Wednesday, October 22, 2025.

Pump Out Tips, Tricks & Troubleshooting

• Flush outs are no longer acceptable with a garden hose or wand during normal pumpouts, a bucket it still acceptable. Please let your pumper know of this prior to dumping.
• If you think you’ve been missed, please check your pump out tag. Drivers punch your tag every time a pump out is provided. If the tag hasn’t been punched, please wait until 12:00 pm before calling Member Service as the schedule may be busy that day. If the tag is punched and the driver has to return, the second trip will be billed as an additional emergency pump out. A truck driving past does not mean you were missed; the driver may need to empty their tank to continue the route.
• While tanks are technically pumped, our trucks provide only a small amount of suction. Tanks are mainly drained by gravity which means it’s common to see an inch or two of solid or liquid in your tank after being pumped out. Some trailers have gauges which can also be misleading as toilet paper and solids occasionally get caught on the sensors and mislead you to think the tank is nearly full when it is mostly empty.
• Clogged tanks are very common and misleading. Often solids and toilet paper collect in the tube connecting the toilet to the tank. When you look down the tube you see solid and liquid thinking you haven’t been pumped out. If your tag has been punched, you very well may have been pumped out successfully but you can’t see down into your tank since your tube is clogged. In this case it is best to shut off the water supply to the toilet, step on the pedal to open the valve and use a broom stick to gently dislodge any clogs in the tube. If this is not successful, there is nothing our pump out crew can do; we recommend contacting Vacationland 616-896-8371.
• If you recently had a clog and wanted to try flushing your holding tank have 1 – 2 gallons of water ready to dump when the driver arrives. Please inform the driver that you will be dumping water in while he is pumping the tank. The force of a bucketful of water is much more effective than running water into the tank during the pump out. Do not run water into the toilet while the driver is pumping. This can be hazardous to the driver if he is unaware of it & it may cause a spill on the ground. Wait until he is ready. Please do not use garden hoses while the driver is pumping. This causes a hold up. Wands are acceptable if you have them ready at the time of your pump out.
• All emergency pumpouts will be done after all scheduled pumpout routes are done.
• If you have questions or concerns, ask your driver. He will gladly answer.
• Mistakes do happen, if you aren’t pumped out by noon on your scheduled day, please call Member Service before 2:00 pm & a driver will be sent out ASAP .
• RV grade toilet paper and holding tank solutions and tablets are available at the Sandy Pines Park & Garden store. RV grade toilet paper dissolves better than traditional toilet paper which can cause clogs. Holding tank solutions and tablets can be used help control odors and aid in the break down of solids.
• Please make sure your holding tank valve is easy and safe for our drivers to access. If your valve is not easily or safely accessible (ie. blocked by skirting or too far under the trailer) you will be notified that we cannot resume service until the problem is remedied.
• Flush outs are no longer accommodated during regular pump out times. You must book an Emergency Pump Out in order to flush out with a garden hose or wand. There simply is not time to safely accomplish this during the regular morning route.
• If you think you have been missed, please check your pump out tag. Your tag is punched every time a pump out is provided. If the tag has not been punched, please wait until 12:00pm before calling Member Service as the schedule may be busy that day. A truck driving past does not mean you were missed; the driver may need to empty the tank to continue the route. If the tag is punched and the driver has to return, the second trip will be billed as an additional emergency pump out.
• Our trucks provide only a small amount of suction. Tanks are mainly drained by gravity which means it is common to see an inch or two of solid or liquid in your tank after a pump out. Some trailers have gauges which can also be misleading as toilet paper and solids occasionally get caught on the sensors and mislead you to think the tank is nearly full when it is mostly empty.
• Clogged tanks are very common. Solids/toilet paper collect in the tube connecting the toilet to the tank. When you look down the tube you see solid and liquid thinking you have not been pumped out. If your tag has been punched, you very well may have been pumped out successfully but you cannot see down into your tank since your tube is clogged. In this case it is best to shut off the water supply to the toilet, step on the pedal to open the valve and use a broom stick to gently dislodge any clogs in the tube. If this is not successful, there is nothing our pump out crew can do; we recommend contacting Vacationland 616-896-8371.