Member Service

Member Service Sue & Maryanne

The Sandy Pines Member Service team is here to help with all your day to day questions and services. Almost all of our services and related information is listed below. For those that are not and any additional questions, give us a call and we'd be happy to help you. We're open year-round Monday - Friday from 8:00 am to 4:00 pm and seasonally on Saturdays Memorial Weekend through Labor Day Weekend. If we experience good weather in the Spring or Fall we may start or end Saturday hours a week or two early, please check our park calendar for details.

Hours

8 am-4 pm  Monday-Friday

Open Saturdays between Memorial & Labor Day

Mail Room Hours

8 am-9 am Monday-Friday
2 pm-4 pm Monday-Friday

Open Saturdays between Memorial & Labor Day

Contact Information

Telephone: (616) 896-8315
Fax: (616) 896-7409
Same Day Emergency Pumpouts: (616) 896-8315 x111

memberservice@sandypines.com

Services Provided

additional services

  • Golf Cart, Moped, Boat & Blue Tank (Honey Pot) Stickers (Vehicle stickers are only available at the Public Safety  Services Building).
  • Boat dock & boat stake waiting lists.
  • Account payments and billing inquires. Payments can also be made at the Public Safety Services building 24 hours/day.
  • Account updates including: Address, phone number, email, and login credential changes.
  • Postage, copies & faxes with a nominal fee.
  • Facility Rentals: Certain facilities are available for rent from April 16th through October 14th. Contact Member Service for availability & pricing.

Member Service News

Frozen Faucet

Winterization Confirmations

November 6, 2018

The Sandy Pines Maintenance Team has completed all 2018 winterizations.  Upon successful completion of your winterization, the Maintenance Team signs and dates a blue confirmation form and puts it on the counter in your trailer. This form includes instructions for reconnecting your water line and turning water back on in the spring. In addition to…

Confetti

Team Promotions

November 1, 2018

With the beginning of our new fiscal year we are proud to announce many team promotions! Keith Garvelink Keith Garvelink dropped his Interim status and was promoted to our Security Services Director. Keith has done a commendable job in bringing his skills and knowledge to the security department that is supported by the skilled staff he has hired and employs in…

Cable & Internet Bundle

Off Season Cable & Internet Update

October 17, 2018

Recently, there has been some online discussion and multiple calls to the Sandy Pines office regarding seasonal cable and internet service. Seasonal cable & internet service support inside the park exists from April 15 to October 15.  Trouble calls for cable and internet service are addressed only between those dates. This has not changed in…

Check Writing 2

Automatic Payment (ACH) Update

October 4, 2018

There have been a few questions and some confusion regarding ACH and the 6th month installment payment plan option for dues.  The two are completely unrelated.  The most recent monthly statements sent out did still refer to the ACH (automatic payment program) as an option for making payments.  However, due to limitations with our more…

WASH Pay Range App

March 28, 2018

Credit card swipers are being replaced at park laundry facilities this spring. WASH Laundry Systems has experienced improved use of machines with the pay-by-phone app. All you have to do is down load the app, assign a credit card to use with the app and swipe the machine number on your phone to pay. Posters…

Sandy Pines & LMGC Annual Meeting

July 18, 2017

The Sandy Pines Annual Meeting is scheduled for Saturday, August 19, beginning at 10 am, at the Chapel. The Lake Monterey Golf Course Annual Meeting will follow immediately thereafter. Sandy Pines & LMGC Annual Meeting

Member Web Access Billing Portal

June 22, 2017

It is no longer necessary to login to separate portals to access your billing information. Click the article and get the details! Member Web Access

Severe Weather Information

February 20, 2017

What does it mean when I hear the outdoor warning sirens?  The Outdoor Weather Siren is tested monthly.  This occurs on the fourth Friday of each month around 11:00 am.  The test is activated by Allegan County Central Dispatch. Other activation’s mean that a Warning has been issued and the event is life threatening.  You…

Safety & Security Survey

February 7, 2017

How safe do you feel at Sandy Pines? Do you feel that our Ranger Staff is appropriately trained to handle emergency situations in the park? Please take our quick five minute survey that will provide us with valuable feedback for future Safety & Security planning. We’ll be giving away a $20 Dairy Dip gift card at…

Cell Phone Tower/Wireless Carrier Letter

June 20, 2016

Much progress has been made since the end of 2015, so the cell tower project continues to move forward. The Developer has passed all environmental applications, as well as soil borings. Salem Township has allowed Sandy Pines to rezone that parcel from residential to commercial. Also, Salem has approved a Special Use permit on that…

Campground Opens
April 15, 2020

Memorial Day Flea Market
May 23, 2020

4th Of July Fireworks
July 4, 2020

Christmas In August
August 7-9, 2020