Spectrum Modems

By: Sue Flowers

Summer Hours

Please visit our Member Service Page as our hours may change due to COVID-19.

Important Dates

  • 7/1         Quarterly electric & state tax billed (Due 7/25) & Deadline to return renewal stickers for credit
  • 7/11       Garage Sale: Phases 3, 5, & 6 – No emergency pump outs in those phases
  • 8/15       Annual Election & Meetings
  • 9/1         Winterization Sign Up Opens
  • 9/12       Saturday Emergency Pump Outs End
  • 10/1       Annual Dues, quarterly final adjusted electric & state tax billed (Due 10/25)
  • 10/15     Water is turned off for the season (weather permitting)
  • 10/19     Last week of normal season Pump Outs
  • 10/28     Last Pump Out of the season (Billed as a $28 Emergency Pump Out)

A Fond Farewell

Member Service is saying goodbye to Maryanne; we wish her a fond farewell.  She and her family are moving from the area and she will be leaving the Sandy Pines Team; she will be missed.  Thank you, Maryanne, for sharing your gifts and talents with all of us.

Electric Billing Reminder

Sandy Pines only reads electric meters once a year in August.  The readings are entered, and accounts are billed in September, appearing on your October statements.  If more electric was used than the previous year, the Member account is debited for the amount due.  If less electric was used, the account is credited.  Then, the new total for the year is divided by 4 and this becomes your quarterly electric for the following year.

Phone and Email Communications

When you leave a voicemail or send an email to Member Service, please start with your phase and site number.  Putting your phase and site number in the Subject Line of your email is crucial for us in quickly finding the correct information.  We want to make sure we are transacting business in the proper accounts with the appropriate Members.

Lost & Found

Often, Members find belongings left behind by others and turn them in to park staff.  Depending on proximity of loss, there are several locations to check for belongings:  Recreation office, Member Service, the Public Safety Office or Lake Monterey Golf Course.  If you have lost an item, please report it.  Found items are sometimes photographed and posted on the Sandy Pines Facebook page with a note of where the item can be claimed.  If you find items that belong to others, please turn them in to one of the afore mentioned locations.

Mail Policy/Mailroom Service

Sandy Pines staff and facilities are not equipped with the proper PPE and supplies to manage the required disinfection criteria currently recommended for package handling. Effective June 15, 2020, only Members who pay $35 annual rental for an assigned Sandy Pines Mailbox can receive mail and parcels at Sandy Pines.  Currently, there is limited availability of boxes; future expansion is being explored.  Those who choose to have packages delivered do so at their own risk, as Sandy Pines will not be responsible for any condition, visible or invisible of delivered packages.  Members who do not have assigned mailboxes can no longer have parcels delivered to the Administration building.  Non-Member campers and Associate Members cannot receive U.S. Mail at Sandy Pines, nor can they have parcels delivered.   For the complete mail policy please visit SandyPines.com/MailServices

Upcoming Election

The annual Sandy Pines election is August 15, 2020.  For your information, please review the Handbook, pages 19 and 20, and the Bylaws, page 67-69.  This will provide you with the necessary information regarding election processes.  It is very important to remember your photo i.d., Member Card preferred, if you want to pick up an absentee ballot; absentee ballots are available beginning July 17, 2020 and must be returned by 4pm, August 14, 2020.

Spectrum Modems

Sandy Pines has a new contract with Spectrum for internet modems for the years 2020 and 2021.  The new contract provides for Members with existing modems to receive a new modem that increases the download speed from 60 Mbps to 200 Mbps and increases the upload speed from 4 Mbps to 10 Mbps.  Those Members who previously signed up for new internet service for 2020 will receive these same higher speed modems.  We have reached capacity of the number of available modems.

If you recently received a Spectrum modem in 2018, 2019 or 2020, you most likely have an updated modem and will not need a new one. If you received your modem in 2017 or earlier, you will likely need a new modem. Either way, we will contact you if your modem is out of date and needs replacement. Due to high call volumes and limited staff we appreciate your patience in allowing us to contact you first regarding this matter.

2 Comments

  1. Amos & Bonnie Eash on July 6, 2020 at 11:52 am

    N514. Eash
    When will we be able to upgrade our modem.

    • Sandy Pines on July 13, 2020 at 4:18 pm

      Member Service will contact you when they get to you phase & site, if you are on the list for an upgrade.

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