The Park Is Closed
We’ve been receiving many questions regarding our Park Closure based off the update we posted earlier this week at sandypines.com/covid19closure.
Based on Federal social distancing restrictions, State stay at home orders, and travel restrictions Sandy Pines and Lake Monterey Golf Course is closed. We are monitoring all entries and only allowing entry for emergency or life threatening situations. We are not allowing members in to retrieve personal items, perform site maintenance, or to walk and recreate in the park.
While we understand many of you have personal items that you’d like to have access to right now, unless they are life threatening, we are not willing to jeopardize the safety of our staff and community for this purpose. All of our offices, facilities and playgrounds are closed. Please do not show up at the main gate without calling prior to your visit as you’ll most likely be turned away. If you are found onsite without prior approval, you will be asked to leave and may receive a fine.
If you do have an urgent or life threatening situation, please contact our Public Safety Office or Park President. Since all of our offices are closed, we are running on a very limited staff. Before contacting Public Safety or our President, please consider the urgency and severity of our you inquiry. The more time we spend following up with non-emergency inquiries, the less time we have to respond quickly in the case of an emergency and to keep up with essential daily operations.
Please post non-emergency related questions here on our website or on our Facebook Page. We’re responding to inquiries Monday-Friday from 8:00 am to 4:00 pm.
April Statements & Renewals
April statements have not been mailed out or billed. At this time we plan on billing and mailing April statements on April 20th. We’ve also extended a grace period on account payments through May 18th.
There has been some confusion on this as some are seeing their Renewal Information Summary on their Member Web Access and assuming it is a bill, it is not.
Credits & Reimbursements
There have also been many questions regarding the possibility of crediting renewals or reimbursing dues if we’re not able to open the park on April 15. It is premature to make a decision on renewals and dues as the Governor has not extended Stay At Home Restrictions past April 13th at this time. We are regularly monitoring the Federal, State and County requirements, guidelines and recommendations as they are changing frequently.
We have pushed back the renewal billing date from April 1st to April 20th and extended a grace period on account payments through May 18th. We are reviewing multiple options in the event we’re not able to reopen the park on April 15th. Once we have a definitive decision, we will communicate to the members.
We are aware of the current letter template circulating on Social Media formally requesting answers to dues, credits, and many other questions regarding our COVID-19 Closure. Please understand this situation is evolving each day and we simply cannot offer immediate answers on many of these questions.
While we have encouraged open communication with our Park President and Public Safety Staff during this crisis, please keep in mind additional communication for non-emergency issues is taxing on our limited staff.
Please post non-emergency related questions here on our website or on our Facebook Page. We’re responding to inquiries Monday-Friday from 8:00 am to 4:00 pm. This will allow us to collect and respond in a more collective and efficient manner.
We get it!
We are all frustrated by the state of affairs brought on by this pandemic. We wish it was spring as normal at Sandy Pines and we’d be welcoming all of you back with open arms, hugs, and handshakes. Unfortunately that is not the case right now but with hope, this will soon pass and we’ll be able to bring our entire staff back and enjoy our Happy Place once again.
We’re weathering a pretty serious storm right now, one to the likes that we’ve never experienced before. We’ll get through it but we’ll need your support and your patience. Thank you.